Frequently Asked Questions

Cid Hosting is the web hosting service of Cid Systems, Inc., a Philippine technology company established in 2003. We provide managed web hosting for businesses, developers, agencies and resellers. More about us.

With managed hosting, Cid Hosting takes care of the hosting environment: the hosting platform, server software within scope, routine server administration and infrastructure-related issues. You take care of the website running inside it — content, code, CMS plugins and themes, passwords, users, design, SEO and application-specific configuration.

No. Cid Hosting manages the underlying hosting environment for managed hosting plans. You'll still be responsible for your website content, applications, plugins, passwords and website-specific configuration.

cPanel is the control panel included with our hosting accounts. It lets you manage website files, email accounts, domains and subdomains, databases and common hosting tasks from a web browser, without needing command-line access to the server.

Shared hosting plans are ₱280, ₱490, ₱1,050 and ₱2,100 per month, VAT inclusive (WebLite, Web Pro, WebPremium and Web Premium Plus). Each plan has its own disk space, bandwidth and email limits. Compare shared plans.

Yes. Every site on Cid Hosting gets a free SSL certificate, so visitors see the padlock and https. If you need a business-validated certificate, we can arrange one on request.

Hosting accounts are usually prepared within 4–8 hours after payment confirmation. Once setup is complete, we'll send the information needed to access and start using the account.

Orders, invoices and payments are handled through our client portal at clients.cidhosting.net. Choose a plan from the hosting pages, complete the order in the portal, and your account is prepared after payment is confirmed.

Yes. If your website outgrows its current plan, contact us or open a ticket from the client portal and we'll go through the upgrade options for your account, including managed VPS or dedicated hosting if shared hosting is no longer the right fit.

Start with the plan that matches your current website, email and storage needs. If you're unsure, tell us what you're hosting today — number of sites, email accounts and expected traffic — and we'll help you choose.

Support is available through email and our ticket system. We aim to attend to support requests within eight hours. Actual resolution time depends on the type and complexity of the issue. Existing customers can open a ticket from the client portal.

No. Eight hours is our target for attending to a support request — the point where someone has picked it up and started on it. How long a fix takes depends on the issue and the work required.

Support is handled through email and our ticket system so technical details, screenshots, instructions and account changes remain documented. Keeping requests in writing gives both sides a record to refer back to.

Website code, CMS plugins, themes and third-party software are managed by you. Hosting-level issues are ours. If you're not sure which one you're facing, send us the details and we'll help identify where the problem is coming from.

Yes, and migration is free on every plan. We review your current setup first and tell you what can be moved before anything starts. We need the required hosting or control-panel access to do the transfer. How migration works.

Not always. Old PHP versions, unsupported software, custom server configuration, proprietary website builders or restricted access at the previous provider can limit what can be moved. We'll tell you what we find before any migration begins.

No. Please don't include passwords in the contact form or a regular email. Tell us what you're moving first; once we've reviewed the request, we'll arrange how access should be shared through our ticket system.

Yes. You can keep your existing domain and point it to Cid Hosting by updating its DNS or nameservers. We'll send the details you need once your account is ready.

No. RAID can provide redundancy when certain hardware components fail, but it doesn't protect against every form of data loss. Backups should be treated separately, and businesses should maintain independent copies of critical data. Read about business continuity.

Yes. No hosting backup strategy should be the only copy of business-critical information. cPanel includes a Backup tool, and our Help Center has step-by-step guides for backing up your account and databases.

Reseller hosting lets developers, agencies and IT providers manage multiple client hosting accounts through WHM and cPanel. You manage your customer relationships and individual hosting accounts. Cid Hosting manages the underlying hosting environment and serves as your escalation point for hosting-related issues. Explore reseller hosting.

WHM (WebHost Manager) is the administration panel that comes with reseller hosting. It lets you create and manage separate cPanel accounts for your clients, each with its own login, files, email and databases.

As a reseller, you handle first-line support for your own customers and their websites. Hosting-level issues are escalated to Cid Hosting through email or our ticket system.