Cid Hosting reserves the right to change this Policy any time, so please, check this page at least once a month or when in doubt. Cid Hosting strives to provide the best possible service to all our customers, but we will not tolerate any unlawful activity or abuse on our servers. We respect freedom of speech and expression unless it is harmful to others. These brief guidelines are imposed to protect you, other Cid Hosting customers and us against such harm.

Payment Policies, Fees, Refunds and Terms of Agreement

Full payment is required before any hosting service is rendered, which includes renewals. Prepayment is due each 30 days following the date the account was established. Accounts are automatically suspended if payment is not received 7 days from the date of the invoice being sent. Billing will continue until you cancel your hosting account.

This only applies to cancellation by the client. If cancellation is done by Cid Hosting due to restrictions violation, there will be no refund. Cid Hosting will only allow for the discount if cancellation is not the fault of the client, as determined by Cid Hosting. All monetary transactions are in Philippine Peso unless otherwise specified. Additional features can be added at any time. Monthly feature prices are not prorated. Cid Hosting reserves the right to change prices at any time.

Account Cancellation

You may cancel at anytime. To cancel your account, please email: support@cidhosting.net

IMPORTANT NOTE: Make 100% sure that you have copies of all your files before you submit a request for us to cancel your account. As soon as you submit your request to cancel your account, we then delete your account from the server you're on.

Indemnification Policy

You agree to use all Cid Hosting's services and facilities at your own risk. Cid Hosting specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Cid Hosting be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that it shall defend, indemnify, save and hold Cid Hosting harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney?s fees asserted against Cid Hosting, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it?s agents, employees or assigns.

Customer agrees to defend, indemnify and hold harmless Cid Hosting against liabilities arising out of:

- Any injury to person or property caused by any products sold or otherwise distributed in connection with Cid Hosting?s server;

- Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party;

- Copyright infringement

- Any defective products sold to customer from Cid Hosting?s server.

Cid Hosting shall be the sole judge of what violates this Policy.

Server abuse policy

If we determine that any site on our servers is using too much of the server's resources and therefore abusing the server, we have the right to suspend that domain without any notice. It is then up to you to contact us and formulate a plan to get that domain activated again. We are quick to suspend any domain that abuses the server's resources due to the shared nature of the server and the negative impact an abusing domain has on other domains on the same server.


SPAM Policy

Cid Hosting is committed to a zero-tolerance, anti-Spamming policy. Under this policy, we prohibit Spam, or any unsolicited commercial email, from being sent either: Over the Cid Hosting network, by customers or any other users of the Cid Hosting network (including customers' customers); AND/OR over ANY network? if the message sent advertises or mentions a site hosted on the Cid Hosting server.

We react quickly and seriously to violations, and we further reserve the right to terminate the services, without prior notice, of any customer disregarding this policy. Sending unsolicited commercial email (a.k.a. "spam"), cross-posting messages to a large number of Usenet groups, posting obscene or threatening messages while using or referring to an Cid Hosting email address or web site URL is prohibited. The use of Cid Hosting servers as a mail drop for responses to activities described above is also prohibited.

If you have any complaints or comments regarding Spam on our network, please direct them via email to support@cidhosting.net


Content Policy

All services provided by Cid Hosting may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any Philippine law is prohibited. This includes, but is not limited to: copyrighted material, trademark, intellectual property, material we judge to be threatening or obscene, or material protected by trade secret and other statute without proper authorization. The subscriber agrees to indemnify and hold harmless Cid Hosting from any claims resulting from the use of the service which damages the subscriber or any other party.

Pornography and sex-related merchandising is prohibited on all Cid Hosting servers. This includes sites that may infer sexual content, or links to adult content elsewhere. Cid Hosting will be the sole arbiter in determining violations of this provision.

Also prohibited are sites that promote any illegal activity or present content that may be damaging to Cid Hosting servers or any other server on the internet. Links to such materials are also prohibited.

Examples of unacceptable content or links :

- Pirated software

- Hacker programs or archives

- Warez sites

Any illegal activity, including adult content, links to adult content web sites, spamming or hacking will result in your site being shut down and all your files deleted without warning.

Cid Hosting will be the sole arbiter as to what constitutes a violation of this provision.


CGI Scripts Policy

Each account comes with its own cgi-bin. You are free to use any CGI scripts you wish, [as long as they are not on our banned script's list] however we reserve the right to disable any CGI script that effects normal server operation or service to other Cid Hosting customers. You will be notified in 24 hours about offending cgi script.

Cid Hosting is not responsible for scripts that you use in your hosting. It is not our responsibility to ensure your scripts function. Please don't expect our support techs to troubleshoot aspects of your scripts or third party scripts that you use on your sites hosted on our servers.

Cid Hosting provides technical support for the Server & Server related software. Any scripts included in the Control Panel are 3rd Party scripts and are not supported by Cid Hosting, however you may ask for assistance from our customer forums.


Traffic Policy

Cid Hosting allows for very generous traffic, and most sites never exceed 500MB per month, unless they offer shareware, sound, video, image and multimedia archives, are mirror sites or any site whose primary purpose is file distribution. Cid Hosting customers are discouraged from storing any files that cause excessive traffic on Cid Hosting servers. Please contact Cid Hosting Technical Support team for more information. Again, 99% of the sites do not fall into this category and never reach our traffic limits.

We reserve the right to refuse service to anyone for any reason not prohibited by law. Also we reserve the right to terminate service to any customer for any reason not prohibited by law.

Any deliberate attempt to cause damage to Cid Hosting or any other Internet servers will result in immediate account deactivation without prior notice. No refund is given in this case.

All account plans come with a predetermined amount of traffic allowance. Accounts are frozen when this limit has been reached. Email support@cidhosting.net upgrade your account.


Backups

Full backups are made at regular intervals. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made for server restoration purposes only. It is the client's responsibility to maintain local copies of their web content any information.

The "Backup Manager" is included in each hosting plan and client can use this tool to back up their files into their own backup device.


Support Policy

It is the client's responsibility to have a good working knowledge of aspects of their site's operation. Please do not expect the Cid Hosting support staff to teach you how to use aspects of the tools at your disposal. You can post questions like this into the General discussion area of the forum and interact with other Cid Hosting members for help etc.



Cid Hosting reserves the right to amend our
Terms and Conditions at any time and without notice.